www.thetaqwashop.com.au, declares that all personal data (hereinafter “data”) is considered strictly confidential and is treated in accordance with the applicable legal provisions in the field of personal data protection.

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The security of your personal data is a priority for us. Therefore, we pay due attention to personal data and its protection. In this Privacy Policy, you will find information about what personal information we collect about you, under what legal title we process it, what purposes we use it for, how long we store it for and how you can exercise your rights in connection with the processing of your personal data.

 

1. What personal data do we process?

If you use www.thetaqwashop.com.au, we process various types of data about you.

 

1.1. If you make a purchase

The most common information you provide to us is information obtained through the form for ordering goods or other services on our website. This is mainly data that is necessary for the conclusion and performance of a Purchase Agreement.

This data is needed to process your order, and can be divided into:

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• identification data, i.e. first name and surname, and in the case of a purchase in the name of a company, the company identification number and tax identification number;
• contact details, which include email address, postal address, billing address, telephone number, bank details and payment details.
• data generated on the basis of the duration of the agreement, specifically the products purchased, the volume of services provided and the customer segment.

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1.2. If you visit our website or create content there

When you visit our website, we collect various types of information about you during your visit, such as your IP address, browser settings, preferred language and websites visited, including the time of the visit. We also monitor your movements on the website, i.e. which links you click on, so that we can customise the displayed content and offer you products and content that you will appreciate.

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When you visit our website, we also process information about your behaviour on the website, your IP address and data provided by your browser, specifically the resolution, the operating system of your device, including its version and language settings.

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We can also connect you to social networks, including automatically logging in to your account on the given social network. For that connection, we use what are called social plugins on our website, specifically in connection with our products.

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Our website may contain links to other websites that we believe are sensible and could contain useful information. We would therefore like to note that such websites may be owned and operated by other companies and organisations that process data in accordance with their own privacy policies. Our company has no control over that processing and is not responsible for any information, materials, products or services contained on or accessible through those websites.

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1.3. If you contact us on social media or website/email enquiry

If you decide to contact our customer support via our social media,  website or email, we mainly process records of conversations that are monitored, as well as records of email communication.

If you contact us regarding your request via our website or profile on selected social networks, the processing of your personal data is governed exclusively by the privacy policy of the company that operates the given social network.

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2. What purpose do we process personal data?

We most often process your personal data in order to fulfil a Purchase Agreement, so that we can successfully process your order sent via our website, mobile application or customer line and deliver the goods to you. The email address and telephone number are used to send an order confirmation, deliver a confirmation of receipt of payment, or send an electronic invoice, as well as to keep you informed about the status of your order and any other individual communication regarding the order.

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3. How long do we process personal data and how is it secured?

3.1. Duration of processing

We primarily process your personal data for the duration of our contractual relationship, i.e. the duration of a Purchase Agreement. We are obliged to process the personal data that is necessary for the performance of all our obligations, whether these are obligations arising from the Agreement concluded between us or from generally binding legal regulations, for the period specified by the legal regulations or in accordance with them.

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We primarily process personal data for the duration of the contractual relationship, i.e. the duration of a Purchase Agreement. In addition, we also process personal data for the period strictly necessary to be able to properly fulfil all our obligations arising from the concluded Agreement and generally binding legal regulations.

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As part of the fulfilment of your requests and the provision of quality customer service, we process your personal data as of the conclusion of our contractual relationship, including one year from the end of the warranty period of goods purchased for the purpose of the resolution of potential disputes.

If you communicate with us through our customer service, we store personal data from the communication for a period of two years.

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If you give us consent to the sending of commercial communications, this consent is valid until revoked. If you give us your consent to notify you of the availability of goods you are monitoring, this consent is valid until the time of sending the information about availability, but no longer than for one year, or until it is revoked. The consent given by sending your review of goods is valid until revoked. 

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In other cases, the duration of the processing of your personal data ensues from the purpose of processing or is determined by binding legal regulations in the field of personal data protection. Your personal data is automatically erased after the set processing periods expire.

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3.2. Security

The personal data we have collected about you and which we process is transmitted to us in an already encrypted form, using the SSL (secure socket layer) encryption system for this transmission. This system ensures that your personal data is safe when your browser communicates with our server. We secure our website and other systems with which we work with appropriate technical and organisational measures against the loss and destruction of your personal data, against access of unauthorised persons to your personal data and against the modification or dissemination of your data.

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We are continuously improving this security, and we also require our processors to prove the compliance of the systems they use with the GDPR (General Data Protection Regulation).

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4. What are your rights and how can you exercise them?

Just as we have our rights and obligations when processing your personal data, you also have certain rights that you can exercise. These rights include:

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4.1. Rights of access

You have the right to request free information about the processing of your personal data – what data we process about you, for what purpose and for how long, where we collect your data and to whom we transfer it.

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4.2. Right of rectification

If you find that the processed personal data is incorrect or incomplete, you have the right to request its rectification. We will be happy to correct or supplement your data without undue delay. 

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4.3. Right of erasure

In some cases, you can exercise the right to erasure of the personal data about you that we process. We will erase or anonymise your personal data without undue delay. However, this does not apply to the personal data that we need to fulfil our statutory obligations and the retention of which is required by law (e.g. processing of an already-placed order) or for the protection of our legitimate interests. Personal data will also be destroyed if it is no longer needed for the specified purpose or if the storage of your personal data is inadmissible for other reasons stipulated by law. 

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4.4. Right to restrict processing

In some cases, you may also exercise the right to restrict the processing of personal data that we process about you. You may request that the personal data indicated by you is not subject to further processing for a limited period of time. 

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4.5. Right to portability

You have the right to obtain from us all personal data provided by you, which we process on the basis of your consent. 

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4.6. Right to object to processing

You have the right to object to the processing of personal data that takes place on the basis of our legitimate interest. You have the right to obtain from us all personal data provided by you, which we process on the basis of your consent. If it is processing for marketing purposes, we will stop processing the personal data without undue delay. However, in other cases, we will do so on the basis of a reassessment of our legitimate interests and your rights and reasons. 

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